Direct line
Contact
One inbox, read by the people who run the machines. Send a question, an order status check, or artwork — every message gets an email reply within one business day.
Reply within one business day
Write to the bench
What to include
The more of that sits in the first message, the sooner the reply names a price instead of asking questions.
- Finished width in inches and placement (left chest, cap front, full back)
- Garment or fabric, so density and underlay match
- Deadline with timezone
- Pantone codes when thread colour matters